Best Headsets for Call Center of 2022

Best Headsets for Call Center

A call center headset is one of the most important accessories and understanding this leads to choosing the best model for your needs.

When organizing a call center, there is always the task of selecting the optimal equipment. Let’s consider one aspect of this problem in this article: how to choose headsets for the call center, what are the differences between the operator headsets of different manufacturers and models.

Headsets for Call Center: Editor’s Choice

For those who value their time (and money), I will speed up the process of choosing the best headset that you can safely use for the call center of your company or organization.

Best Wired Headset

Jabra 2400 II

Jabra 2400 II

Overall rating

Features:
  • breath-resistant microphone
  • larger ear cushions for passive noise protection
  • programmable buttons
  • 40% lighter than competitors

Best Wireless Headset

Leitner LH270

Leitner LH270

Overall rating

Features:
  • block background noise
  • phone and computer headset
  • talk for up to 8 hours straight
  • up to 350-foot range

Budget headset option

Jabra Biz 1500 Mono

Jabra Biz 1500 Mono

Overall rating

Features:
  • noise cancelling microphone
  • robust, entry-level design
  • easy to use

What is the difference between headsets

To understand what is the best headset for the call center, let’s first consider the basic parameters, which distinguish them:

  • Manufacturer
  • Number of headphones
  • Earphone parameters
  • Parameters of the microphone
  • Mounting method
  • Connection method
  • Type of connector
  • Additional features

The choice of headset manufacturer

The world’s leading manufacturers of headsets for call centers are Plantronics, Jabra, Sennheiser and Accutone.

Plantronics is the most well-known company in the industry, headquartered in the United States. Headsets are assembled in Mexico, China and Indonesia. The quality of headsets and their costs are high.

Jabra – the leading manufacturer in the field of bluetooth headsets. The U.S. company Jabra Corporation was acquired by GN Netcom of Denmark in 2000. Currently, all headsets are made in China. The quality of the headsets and the cost is slightly lower than that of Plantronics.

Sennheiser – German company is well known in Europe as a manufacturer of high-quality consumer headphones and professional headsets for radio and television. Has its own plants in Germany, Ireland and the United States. The quality of professional headsets for call centers and their cost is high.

Which is better – one or two ear headset

Headsets for the call center have one or two earpieces and, accordingly, are divided into:

  • monaural headsets with one earpiece, or, simply put, mono headsets
  • Binaural headsets with two earphones, which are often called stereo headsets, though they have nothing to do with stereo sound.

Monaural headsets are used when operators also need to communicate with each other or with other call-center personnel while working with clients.

Binaural headsets better isolate the operator from ambient noise and allow him or her to better focus on the conversation with the client.


#1 wired headset for call center: Jabra 2400 II

  • World class sound, with breath-resistant microphone, ultra noise cancellation that eliminates background noise, and HD voice and HiFi sound deliver superior sounding calls
  • Best-in-class, durable build, with reinforced cord and larger ear cushions for passive noise protection
  • Programmable buttons enable applications such as Push-to-Talk
  • 40% lighter than competitors, soft pouch leatherette ear cushions, headphone padding and 360-degree flexible spin boom arm for ultimate comfort
  • Optimized for use with all leading UC platforms

User’s feedback: Got the Jabra 2400 II and my work efficiency enhanced quickly. They are lightweight — crucial for someone who is in conferences 8-9 hours a day, fit well, are adjustable, and comfy to the point that I forget I have them on. The noise is tidy for speech, YouTube. I am told that my voice encounters plainly at the other end. I highly suggest it for everyday office use or call center rutines.

Andrew J., NY

Best alternative: Plantronics – EncorePro HW540

  • Connects To: Desk phones and/or computer with separately purchased accessory.
  • Ideal For: Telephone-intensive users, including formal customer care centers, and customer service organizations.
  • Programmable buttons enable applications such as Push-to-Talk
  • Audio Performance: Next-generation custom microphone reduces background noise and interference. Wideband audio tuned for speech. Fewer missed words and a better caller experience.
  • Intelligent Features: Convertible wearing style gives comfort, reliability, and high audio quality with your choice of wearing style.

User’s feedback: Considering that I use the headset 12-14 hours a day, it is incredibly comfortable. I have a headache from heavy headsets and too tight bezels (because of long wear) – this headset has solved this problem. The sound and microphone quality leave only pleasant impressions.

Diana G., Atlanta

#1 wireless headset for call center: Leitner LH270

  • Leitner wireless headsets improve the way you sound. The wireless headsets with microphone block out background noise so your callers will hear you and only you. 
  • The Leitner is both a wireless headset for desk phone and a wireless computer headset. Seamlessly switch between inputs with the press of a button. Since this is NOT a Bluetooth headset, the charging base connects to your devices and wirelessly connects to the cordless headset.
  • On a 1-hour charge and be comfortable while you do it due to the premium lightweight, ergonomic design, and adjustable headband. Unlike other telephone headsets, Leitner headsets feature UltraFlex headbands which are incredibly flexible. 
  • The encrypted DECT 6.0 connection keeps your calls safe and secure. This makes it a great work from home headset with microphone, because you can go anywhere in your house or office and stay connected.

User’s feedback: A friend of mine who works in a call center in Boston recommended this headset to me. What can I say? I am very happy with this Leitner 270 headset. I read the reviews and also did some research on the Internet about other headsets and I am very happy that I bought this particular one.

Jane Al., Worcester

Best alternative: Cisco Headset 561

  • The Headset 561 (single ear cup) DECT technology provides the user freedom to roam up to 300 ft from the standard base (connected to one device) with secure crystal-clear audio and up to 9 hours of talk time
  • Comfortable, all-day wear design creates a full and rich sound that makes collaboration easier. On-ear controls allow access to key call control capabilities, mute/unmute, and volume
  • Cisco DECT headsets are optimized for Cisco Jabber/Webex devices/computers with USB-A ports. Also, compatible with Cisco IP Phones with USB-A and/or RJ-9/AUX ports including 6851/6871/6900/7800/8800 models
  • Easier to deploy, manage, and service when using Cisco headsets with Cisco Unified Communications Manager, Cisco Webex Control Hub, and Cisco devices

User’s feedback: I am in love with this headset! All other wireless headsets I’ve owned have had significant problems with range in the office and/or comfort on long conversations. Ever since I worked in a call center, I’ve learned that you can’t skimp on quality!

Carlos D, Houston

Budget frendly headset for customer care service: Jabra Biz 1500 Mono

  • Great sound, with noise cancelling microphone and HD voice to deliver professional sounding calls
  • Robust, entry-level design that is easy to use, with all essential features
  • All-day comfort, with foam cushions to keep ears cool and a flexible boom arm that safely rotates 270 degrees
  • Easy to use, right out of the box. Speaker Max input power 30mW, Speaker sensitivity 115.5dB±3dB/1mW At 1000Hz, Speaker impedance 300±15%/1000Hz/1.0V and Speaker frequency rang 20Hz-4.5kHz
  • Quick Disconnect version for easy desk phone connectivity

Best alternative: Angteela Trucker Bluetooth Headset

  • Advanced noise-canceling technology isolates your voice from the noise around you, so you can stay focused on what you want. 270° flexible mic can be positioned for better voice capture and background noise reduction. 
  • Provide crystal-clear conversations even in the busiest work environment. Perfect for when you’re working or studying from home or taking conference calls, in the car and outdoor.
  • The headset provide you comfortable wearing experience for intensive all-day use
  • Angteela wireless bluetooth headphones provides an intuitive and simple interface to adjust volume, and answer/end calls. 
  • With up to 15 hours of talk time, Angeteela trucker wireless headset allows you make reliable wireless calls throughout the day on a 2- hour single charge

What parameters to choose a headset for the call center

The main parameters of headset for the call center:

  • ergonomics, durability, reliability
  • headphone size
  • ear cushion material
  • frequency range
  • sensitivity
  • input impedance
  • acoustic protection
  • microphone noise reduction
  • connection type
  • cable length
  • manufacturing material
  • headset weight

Ergonomics – the comfort of working in headphones for a long time. This includes the design of the headphones, their weight and the material of the ear cushions. Ergonomics, durability and reliability are the main parameters that distinguish professional headphones from household headphones. They are designed for intensive round-the-clock use by operators in call centers, so they should not tire and harm their health.

Domestic cheap headsets, as well as low-quality headsets of Chinese manufacturers, positioned by them as operator headsets, lead to a decrease in employee productivity, increase their fatigue, and in extreme cases can cause occupational diseases.

Therefore, comfort and ergonomics are among the key criteria for choosing headphones.

Headphones measuring 1.1 inches (28 mm) are lightweight. However, headphones with a 1.6 inch (40 mm) speaker are better at shielding the ear from outside noise and providing better bass reproduction.

The ear cushions come in leather (leatherette) and foam. Leather ear cushions have a nicer feel and are easy to clean with a wet wipe if several operators use the same headset. Foam ear cushions are better because they let air through, ventilating the space beneath the headphones. For single-headset operators, quick-release ear cushions.

The range of playable frequencies of professional headphones for the call center is significantly narrower than that of domestic and semi-professional.

The reason is that frequencies over 10000 Hz significantly fatigue the operator during a long work and, for example, when using domestic headphones with a frequency range of 20-2000 Hz at the end of the shift the operator slows down his reaction and can even get a headache.

The upper limit of the reproducible frequencies of call center headphones should be between 3400-10000 Hz, and the lower limit – between 50-300 Hz.

The sensitivity of the headphones indicates how loud different headphones will sound when a test signal is applied to them. The standard value for headphones should be between 95 and 105 dB.

The input impedance of headphones for call center headsets must be between 75-320 ohms, in contrast to household headsets, which have this parameter 8-32 ohms.

Professional headphones are equipped with acoustic protection for the operator’s hearing organs from loud noises and clicks. This system has a different name from manufacturer: Plantronics – it SoundGuard, Jabra – PeakStop.

Now you can make the right choice of headphones on the parameters and easily distinguish between professional and consumer headphones.

Headsets with active microphone noise cancellation

If the call center has a high density of workstations and not much sound isolation between them, the best option is a headset with active microphone noise cancellation on a specialized chip. They provide noise reduction of 30 dB, i.e. 1000 times weaker power of the noise surrounding the operator. A microphone with conventional noise reduction attenuates noise by 15 dB (about 30 times).

The best headsets not only have very high active microphone noise cancellation, but also have improved ergonomics and increased durability.

How to attach a call center headset

Ways of attaching a headset for call center operators:

  • behind the head – headset with headband
  • behind the ear – headset with earhook
  • behind the neck

Headsets with a headband are best suited for call centers. Headsets with a headband and neckband are most often used with cordless phones in offices where employees must move around a lot.

How to connect a call center headset

Connection methods can be divided into two groups:

  • wireless
  • wired

The wireless method is used for employees who have to move around the office a lot.

For call center operators who are at their desk most of the time, the wired method is better suited, which can be divided into several variants, depending on the connector used for connection.

Type of headset connector

According to the type of connector wired headsets are divided into:

  • QD headsets
  • USB headsets
  • RJ headsets
  • 2.5 headsets
  • 3.5 headsets

Headsets with a QD (Quick Disconnect) connector were developed specifically for call centers, with the ability to quickly disconnect and leave the workplace without removing the headset. QD connectors have different standards, which are not compatible with each other. The most common standards are QD-PLT (Plantronics) and QD-Jabra.

Headsets with a USB connector are used when the headset is connected directly to the computer.

Headsets with an RJ connector are used to connect to a corded landline phone.

Headsets with a 2.5mm jack are connected to Panasonic KX-T phones, DECT radiotelephones and others.

Headsets with 3.5mm jack, usually household. Call centers use them because of the large selection of inexpensive headsets. In fact, there are no savings, because when using household headsets in a call center environment, you often have to change them. If you need to use a connection to your computer’s audio card, it is recommended to use professional QD headsets with a QD-3.5 adapter.

Additional features of call center headsets

Additional features include different functions, such as microphone mute, additional microphone gain and its adjustment, headphone volume control, “lifting the receiver” button, signal source switching, pinout switching and others.

Usually usb-headsets have a remote control on the cord.

QD headsets use blocks of additional functions, located on adapters-adapters, such as the adapter for Avaya.

RJ headsets for advanced features are connected via the A10 amplifier or the J1 switch.

My Verdict

It is important to understand the specifics of your call center: the number of employees, the need for them to communicate with each other, the amount of information, the main target customer (callers to the call center), etc. This will help to make the choice in favor of the really best headsets for the call center and increase the quality and convenience of work to the highest possible level.

Reyus Mammadli

The Internet and new technology have become part of my life and I can avidly study new trends to keep up with what's new. I can also play games, work with videos, conduct business (and not so much) negotiations, where the headset is actively used. So I have a lot to tell you and a lot to recommend.

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